HELP CENTER

If passenger possesses an Award ticket, he can purchase additional baggage allowance when checking in online and get at least 20% discount, or when check in baggage at the airport/ self-service kiosk/ check-in counter (without 20% discount).

No. Passengers cannot buy additional baggage for their infant who under 2 years. To bring more baggage when flying with an infant, passengers should add the required additional baggage allowance of baby in the travel companion’s travel options.

Yes. If passengers purchase an extra seat for personal comfort, they can benefit from an additional baggage allowance.

Air France will apply charges to these special baggages if they excess the baggage allowance. The charge depends on the ticket class and destination. Passengers should contact the airline for more information.

The baggage must meet the demand of weighing less than 23kg/50lb and the sum of three dimensions less than 158cm/62in.

- Economy class: 80USD (online), 100USD (at the airport); Flying Blue Elite passenger: 160USD (online), 200USD (at the airport).
- Premium Economy class: 160USD (online), 200USD (at the airport); Flying Blue Elite passenger: 160USD (online), 200USD (at the airport).
- Business class: 160USD (online), 200USD (at the airport); Flying Blue Elite passenger: 160USD (online), 200USD (at the airport).
- La Premiere: 160USD (online), 200USD (at the airport); Flying Blue Elite passenger: 160USD (online), 200USD (at the airport).

All baggage excess the sum of three dimensions of 158cm/62in, and overweight of 23kg/50lb (economy class), 32kg/70lb for business class are considered excess baggage.

Yes, yet the guitar must have the maximum dimensions of less than 115 cm / 45 in (height + length + width).In this case, prior authorization is not required and the guitar is accepted in lieu of your authorized cabin baggage allowance. If the guitar is bigger than the accepted one, it will be charged for extra fee and located next to passenger’s seat.

If passengers want to transport small musical instruments such as violins, mandolins, banjos, etc., passengers can bring one of them on board as a hand baggage without asking for permission in advance. During the flight, the musical instrument must be put under the seat in front of passenger, or in the overhead baggage bin. An authorization is necessary to transport voluminous and/or fragile instruments (cello, double bass, etc.).

Yes. If passengers want to transport bikes and tandems as checked baggage, they have to pay extra fee at the airport.Passengers must submit request at least 48 hours before flight’s departure.Bikes and tandems must not exceed 23kg/50lb. An extra fee varies based on passengers’ trip:

- Zone 1: €40
- Zone 2: €65 (or 75 USD on flights departing from a country outside the European zone)
- Zone 3: €55 (or 55 USD on flights departing from a country outside the European zone)
- Zone 4: €125 on flights departing from a country within the European zone (150 USD departing from all other countries)
- Zone 5: €100 on flights departing from a country within the European zone (100 USD departing from all other countries)
Note:
- Zone 1: within metropolitan France, within the Caribbean regional network, between Cayenne, Fort-de-France, Pointe-à-Pitre, Santo Domingo and Port-au-Prince
- Zone 2: Flights between the Caribbean and the United States regional network
- Zone 3: within Europe, between Europe and Israel, between Europe and North Africa (Algeria, Morocco, Tunisia), between metropolitan France and overseas France (Cayenne, Fort-de-France, Pointe-à-Pitre, Saint-Denis in Reunion), and Side-trips
- Zone 4: between Europe (including North Africa: Algeria, Morocco, Tunisia) and the Middle East/India/Libya, between US and Papeete/EU zone/other countries (excluding flights to Caribbean), from/to Canada
- Zone 5: other long-haul flights

Bikes or tandems must be packed carefully:
- remove the pedals,
- remove the front wheel and attach it to the frame,
- fix the handlebars to the side (parallel to the frame),
- place your bike, folding bike or tandem in a protective container (cardboard, hard plastic, etc.).

Bike containers are available for purchase at most Air France airport check-in desks.

A set of golf equipment (bag containing clubs and shoes) is included in baggage allowance. If passengers want to bring more, they have to purchase additional baggage and pay extra fee.

If passengers are Flying Blue Golf members, they may transport one golf bag at no extra charge, regardless of how many pieces of baggage they check in. To benefit from this allowance, please visit the Flying Blue Golf website and complete the corresponding form on your “Profile” page. You will receive a voucher to print and present at the airport.