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HELP CENTER
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Can I buy priority boarding of Delta Airline if I have a Basic Economy fare?
Program
Customers who purchase a Basic Economy fare will not be able to purchase Priority Boarding as a Trip Extra.
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Can I book Delta Air Lines Basic Economy fares for a group?
Program
No, a group of travel cannot book Basic Economy fares.
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Can I buy Basic Economy fares if having America Express Skymiles companion certificates?
Program
No. SkyMiles Companion certificates are not entitled to Basic Economy fares.
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Whether I will be rejected to get onboard of an overbooked Delta flight if having a Basic Economy fares or not?
Program
No. It is because passengers having a Basic Economy fare will have the same rights as any other fare class when in an overbooked flight situation.
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How can I make Delta Air Lines reservation with SkyMiles?
Program
If passengers book with Delta Reservation Sales, they just can click "Book SkyMiles Award Ticket" checkbox on the official site of Delta. Once passengers have selected itinerary and logged on with SkyMiles number and PIN, passengers will be asked for credit card to secure their reservation and ticket.
If passengers book via travel agents, please contact directly to them to get support.
If passengers book via travel agents, please contact directly to them to get support.
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How to use Pay with Miles of Delta Air Lines?
Program
Pay with Miles is an exclusive benefit for Gold and Platinum Delta SkyMiles and Delta Reserve Credit Cardmembers. It allows passegers to redeem miles towards all or part of Delta ticket. Passengers need to log in with their SkyMiles account number and PIN before searching for flights, and Delta will mark which flights are eligible.
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How can I know that Delta Air Lines add mileage credit on my SkyMiles account?
Program
It is assured that Delta will automatically track qualifying flights when member’s SkyMiles account number appears in the reservation record.
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I am a newly member of Delta SkyMiles, Can I get credit for flights I have taken?
Program
Yes. The airline can give you credit for flights that occurred up to 30 days before you take. To get credit, fill out the form on the Request Mileage Credit link as below:
www.delta.com/acctactvty/mileagecredit.action
www.delta.com/acctactvty/mileagecredit.action
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When will I get mileage credit if taking part in one of Delta's Limited-Time Offers?
Program
Normally, passenger’s SkyMiles account will receive miles within 6-8 weeks. Please contact the airline to know more information.
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How can I change my Delta Airlines SkyMiles account name?
Program
Legal documentation is required for name changes. Customers cannot request to change name via phone. They must submit a copy of supporting legal documentation (e.g., court order, marriage certificate, divorce certificate by fax/mail. The member's signature and SkyMiles membership number must be included in all written correspondence.
Fax: 404-773-1945
Phone: 800-323-2323
Mail: Delta Air Lines, Inc.
SkyMiles Account Support
Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
Fax: 404-773-1945
Phone: 800-323-2323
Mail: Delta Air Lines, Inc.
SkyMiles Account Support
Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
