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HELP CENTER
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What to do if I lost Vietjet Air e ticket?
Ticket
Customers should contact us, provide us with your information of reservation and passengers, and receive new e ticket:
• Email: [email protected]
• Hotline: 01276687977
If passenger loses e ticket but remembers reservation code, passenger can check in at the airport.
• Email: [email protected]
• Hotline: 01276687977
If passenger loses e ticket but remembers reservation code, passenger can check in at the airport.
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How is Vietjet Air promotion fare different from other fares?
Ticket
For promotion fare of VietJet, the conditions applied will be differerent from other airfares with restrictions:
- Passengers can only bring 7kg of hand baggage. If passengers have checked baggage, passengers have to pay for extra checked baggage charges.
- During the flight, passengers will not be served free meals, drinks and newspapers.
- Cheap tickets will not be refunded, cancelled, and will not have passengers’ names changed.
- Passengers can only bring 7kg of hand baggage. If passengers have checked baggage, passengers have to pay for extra checked baggage charges.
- During the flight, passengers will not be served free meals, drinks and newspapers.
- Cheap tickets will not be refunded, cancelled, and will not have passengers’ names changed.
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What is online ticket Vietjet Air?
Ticket
“E-ticket” is the confirmation of flights issued by Vietjet or the authorized representatives. E ticlet can be a boarding pass. E ticket includes all information which is also saved in database of our system. Vietjet e ticket consists of 7 numbers, starting from 6800001 to 68xxxxx.
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How to receive ticket that I book Vietjet Air online?
Ticket
All tickets sold are e tickets, thus, after booking successfully and paying, customers will receive e tickets via email (which customers you to make reservation).
If customers do not receive any information within 01 hour after booking, please contact us:
• Email: [email protected]
• Hotline: 01276687977
If customers do not receive any information within 01 hour after booking, please contact us:
• Email: [email protected]
• Hotline: 01276687977
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What to do if recognizing wrong information on e ticket issued by Vietjet?
Ticket
You should contact us immediately to inform and correct the wrong information before the departure time. The incorrect information may trigger some fee according to the regulation of the airline.
• Email: [email protected]
• Hotline: 01276687977
• Email: [email protected]
• Hotline: 01276687977
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Shall I receive discount if booking round-trip ticket of Vietjetair?
Ticket
We do not sell ticket with round-trip rate. The airfare will be calculated in each route and each flight; thus, you should choose the cheapest flight to book.
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Why Vietjet reservation code is number, while others’ are letters?
Ticket
To create favorable conditions for customers, Vietjet air tickets number will be easier to save and check, and less risky than letters.
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How to know that I book VietJet Air ticket successfully?
Ticket
When buying ticket online and paying successfully, the booking system will make a confirmation of ticket number and send customers along with the confirmation of the journey via email.
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Why fee of baggage and meal are not included in ticket price of Vietjet?
Ticket
Vietjet only provides passengers with transportation service from airport to airport (departure to destination) with the cheapest rate. Therefore, the airfare will be cheaper than tickets of other airline.
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Which information is shown in eticket of VietJet?
Ticket
On e ticket of VietJet, there is information of passenger, route, payment, seat, and ticket number.
