HELP CENTER

Passengers are advised not to deposit valuable and fragile items as checked baggage on Vietjet Air. If these items are transported as checked baggage, customers must agree to accept all risks during transportation. These items include cash, jewelry, precious metals, silverware, electronics, computers, cameras, camcorders, negotiable papers, securities, other valuable papers, passports and personal identification.

Each passenger can bring only 01 bunch of peach or apricot blossom branches as Vietjet Air checked baggage. The sizes of three dimension does not exceed 150cm x 40cm x 40cm. Each flight allows no more than 30 bunches. If passenger has the need of bringing peach or apricot blossom branches on board, passenger has to register in advance with Vietjet by buying transport package on the website vietjetair.com or at the booking agents or ticket office of the airline with the fee of transportation of 350,000 VND/bunch without VAT.

The airline only agrees to carry the baggage as checked baggage when they are tightened and wrapped into 01 bunch. The airline does not transport the peach/apricot blossom as trees, and trees put in pot with soil, even as cargo.

Such things as fragile items, perishables, art works, camcorder, camera, cash, jewelry, precious metals and stones, computer, electronic devices, valuable documents, securities, contracts, business documents, sample products, personal documents, and other high value items are not regarded as checked baggage of VietJet.

Yes. Passenger can bring wine of 40 degrees on board with the maximum volume of 2 liters. Passenger should pack the item carefully and put in checked baggage. Passenger should inform the staff at the airport when checking in that your baggage includes fragile items; thus, during the transportation, the airline will pay more attention. During the time of transportation, if there is any accidents happening with a bottle of wine or fragile items, the airline will not be responsible for it.

No. Passenger is not allowed to bring any pet on Vietjet flights.

The minimum baggage limitation for the first purchase is 15kg, and 5 kg more for each level. Passengers with baggage exceeding 15kg or exceeding the bought baggage pack limitation will have to pay for extra charge per kilogram when completing the flight procedure at the airport. the baggage fee is non-refundable and non-transferable.

Checked baggage is normally transported with the same flight of passenger. In case, there is a reason for safety or security of the flight, the airline will carry the baggage in another flight. In this case, checked baggage will be transported and transferred to passenger when all custom procedures are completed as current regulation.

No. the limitation of checked baggage’s weight is not applicable to supporting movement equipment.

Passenger with Skyboss fare type is allowed to bring 20kg of checked baggage in flights.

Yes. Passenger can bring liquid in checked baggage on board. The liquid must be packed firmly and put in bottle with the capacity of no more than 100ml.