HELP CENTER

All private items which can be seen as weapons or other dangerous objects are restricted to transport on VNA flights. These items are:

- All kinds of knives, including the type used for hunting and other knives
- Sword of all types
- Batons, sticks or similar items
- Any equipment or tool that is not normally considered dangerous item, but it can become dangerous depending on using purposes such as ice tongs, razors, scissors of all kinds, and hammer pliers, etc.

The above items are only allowed to be transported as checked baggage.

No. VN Airlines regulates for the weight of hand luggage not exceeding 7 kg, each passenger may carry on board a number of items to use for their own purposes, including baby bouncers. However, the item must be arranged and preserved by the passenger.

Yes. Infant’s food can be carried on flight of Vietnam Airlines. Yet, they must be arranged and preserved by the passenger.

If your hand baggage overreaches the quantity, weight and dimensions as mentioned above, Vietnam Airlines shall refuse to carry your baggage as carry-on baggage, and order the baggage to be transported as checked baggage.

Yes. Each passenger may only carry no more than 1 liter of fluid in body or in hand baggage. But, VNA will transport some special liquids. First, liquids, gels and aerosols contain medicines with prescription (including name and address of the prescriber, patient’s name as same as name on tickets).

Second, food or milk for babies/newborns must be accompanied. Special diet food for curing, or liquids are purchased at duty-free shops at airports or on aircraft. All the above types of liquid must be contained in transparent plastic bag sealed by the seller; inside, there is documents indicating the place of purchase, date of sale, which is read easily without opening the bag.

According to Vietnam Airlines, hand baggage is things that passenger bring along them during the flight. The baggage is arranged and preserved by passenger on flight.

The weight of Vietnam Airlines checked baggage allowance is differed from flights of passenger:

- In journey of Vietnam – Asia: 30kg for Business class passenger, 20kg for Economy class passenger and 10kg for infant. Except for flights between Vietnam and Japan, Japan and Asia/Australia via Vietnam: 60kg for Business class passenger, 40kg for Economy class passenger and 10kg for infant.

- In journey of Vietnam – Europe/ Middle East/ Africa/ Australia/ New Zealand: 40kg for Business class passenger, 40kg for Deluxe Economy class passenger, 30kg for Economy class passenger, and 10kg for infant.

- In journey of Vietnam – Americas: two pieces for Business class passenger and Economy class passenger, and one piece and a collapsible trolley for infant. Each piece of checked baggage for Business class passenger weighs less than 23kg and does not exceed the sum of three dimensions of 158cm (62in). Meanwhile, each piece of checked baggage for Economy class passenger weighs less than 23kg and does not exceed the sum of three dimensions of 158cm (62in), but the sum of three dimensions of the two pieces does not exceed 273cm (107 in). For infant, the checked baggage weighs less than 23kg with the sum of three dimensions not exceeding 115cm (45in).

In Vietnam-Asia journey of VNA, passenger can bring 30kg of checked baggage for Business class, 20kg for Economy class, and 10kg for baby under 2 years old who cannot sit on an individual seat. Except for flights between Vietnam and Japan, Japan and Asia/Australia via Vietnam, the maximum weight is 60kg, 40kg, and 10kg respectively.

As flight from Vietnam to Korean belongs to the journey of Vietnam-Asia on VN Airlines, passenger can bring 30kg of checked baggage for Business class, 20kg for Economy class, and 10kg for baby under 2 years old who cannot sit separately.

Passengers carrying out the flight between Japan and Vietnam will be able to bring 60kg for Business class, 40kg for Economy class, and 10kg for baby under 2 years old who cannot sit separately.