HELP CENTER

No. Battery is regarded Vietnam Airlines baggage restrictions carried in hand baggage. However, in case, battery can be brought in hand baggage if it is used for private devices such as watch, laptop, camera, camcorder, cellphone, and other similar devices. The number of battery is 02 pieces (lithium or lithium ion) with the capacity from 100WH to 160WH. They must be packed firmly to avoid short circuit.

VNA may disclaim to carry the following items as checked baggage:

- Fragile items
- Perishable items
- Electronic devices
- Valuable items
- Other items restricted in accordance with the current regulations of countries and continents where the airline passes, flies from/to.

No. Fragile items are baggage restrictions. But, VN Airlines will carry fragile items as checked baggage if its size is not suitable to bring in cabin. And, if the refusal of the carrier may cause difficulty to passenger, the carrier will accept to carry but do not take any responsibility for unpredictable risks during transportation.

No. Perishable items such as fresh or frozen foodstuff (fruits, vegetables, meat, fish, poultry and bakery products), floral and nursery stock, such as flowers, fruits and vegetable plants, cut flowers and foliage, such as: floral displays are baggage restrictions as checked baggage on VNA flights. However, the airline will carry them if passenger is responsible for any risks during transportation.

The following items are seen as perishable items on VN Airlines:

- Fresh or frozen foodstuff, such as fruits, vegetables, meat, fish, poultry and bakery products.
- Floral and nursery stock, such as flowers, fruits and vegetable plants.
- Cut flowers and foliage, such as: floral displays

Yes, if fresh or frozen foodstuff is firmly packed, VNA will carry. The packing should be ensured that there is no loss of contents or damage to other baggage.

No. As perishable items are baggage restrictions on VNA, if the items are accepted to carry as checked baggage, passenger agreed that the carrier would not be responsible for any damage during transportation.

No. The passenger should be reminded of the relevant quarantine regulations and that no refund shall be made against excess baggage charges paid in case of confiscation either at the station of origin or destination. Thus, when perishable items are seized at the airport as quarantine regulations, VNA will not refund the fee of excess baggage.

No. Perishables (such as durian, salted fish, shrimp etc.) that have strong smell will not be allowed to be carried as checked and unchecked baggage. However, if such kinds of perishables are firmly packed so that they cannot be smelled, they may be accepted as checked baggage on VN Airlines.

Yes. If such kinds of perishables are firmly packed so that they cannot be smelled, they may be accepted as checked baggage. And, passenger has to be responsible for any risk during the transportation.