HELP CENTER

Like other passengers, those with disabilities may be seated anywhere in aircraft, and they can meet FAA safety regulations. Passengers should ask ticket agent about special seating positions in aircraft if passengers are traveling with a service animal or an attendant who assists you with certain functions during flight.

Service animals (supporting passengers as the disable people) are allowed in the cabin of Delta flights. However, some locations, including Hawaii and Great Britain, have quarantine laws, and others may not ban or restrict entry of these animals. Passengers should ask the airline or travel agent about the applicable restriction before departure date. Fee for transporting service animal can be applied. Passengers can bring assistive devices or life-support equipment (non-oxygen generating) into aircrafts; but the apparatus can fit into a storage location approved by the FAA. Passengers also may need to purchase an additional seat to place the device.

Yes. Passengers may present a medical certificate that explains passenger’s health condition and the possible impact on other travelers. In case, passenger catches an infectious disease, he has to submit a medical certificate that explains the disease will not affects other passengers, and a medical certificate authorizing the use of an approved Portable Oxygen Concentrator.

Passengers should always bring medication onboard in hand baggage. Delta’s planes do not have refrigerators onboard, so passengers have to plan suitably. If passengers want to use needles to inject medication. It is highly recommended to have a doctor's statement with passenger in case security check. Delta will not be responsible for administering medication of any kind.

Passengers will be provided with a wide range of meals, including meals meeting special dietary requirements. Passengers should order the service in advance when purchasing ticket. Some special meals that Delta offers are vegetarian, diabetic, low-sodium and low-cholesterol meals on request.

Delta Air Lines just provides electric cart service at some airports. Electric carts cannot take passengers to different places at the airport. Also, electric carts generally make stops at the gates as needed. Meanwhile, wheelchair services can be prearranged and will take passengers to connecting flights and many places at the airport.

Yes. Delta accepts to transport many types of wheelchair such asfolding, collapsible or non-folding manual wheelchairs, electric/battery-powered wheelchairs, and electric-powered carts. Passengers have to check their wheelchair at the ticket counter or gate. After the flight, they will get it at the baggage claim or gate. The check-in time for wheelchair is often 01 hour before the departure time for battery-powered wheelchairs. However, before checking wheelchairs, passengers should pack batteries separately to avoid dangerous cases.

Yes. Yet, passengers should inform the airline before; then, at the gate the deaf passengers can be informed by Delta to get information about the flight. When getting on plane, passengers should let the flight attendants know to inform any important information during flight.

Yes. Passengers who are blind can request assistance at curside to find way through the airport.A skycap will help them to the check-in counter. From here, they will be supported by a Delta’s representative to get on board. In addition, when on board, blind passengers can ask the flight attendant for any help. Upon arriving the airpport, passengers can order to help to find gate for connecting flights, baggage claim area, or check-in counters of connecting flights...

No. All assistance of wheelchair at the airport is free of charge.Gratuity for the wheelchair attendant is permissible, but not required. Solicitation of tips is not permited, and passengerswill not be asked for a payment or tip.