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HELP CENTER
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When check-in counters closed in international flights of Jetstar Airways?
Check In
In international flights operated by Jetstar Airways (JQ), the closing time of check in counters is 60 minutes before the scheduled departure time.
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When is the best Jetstar check in time?
Check In
While completing the flight procedure of Jetstar Airlines, passengers should arrive at the airport early enough before flight departure time for the completion of the administrative procedures and procedures for boarding. Counters are open 2 hours prior to flight departure time and closed 40 minutes before the scheduled departure time. The check-in time may change at different airports and follow specific flight. So, you need to adhere to the time of the airline’s flight procedures.
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What is regulation on check-in time of Jetstar Airlines before departure?
Check In
When checking in at airports, passengers as adults and children are required to confirm the booking, or confirmation number, or airline tickets and all documents required for the flight and allowed papers to confirm identity to get on board.
For the baby does not have its own seat, there must be document to prove that the baby is under two (02) years old, for example, a certificate of birth, so passengers should prepare to make check-in procedure go smoothly.
In international flights, passengers must have necessary documents in accordance with the provisions applicable to the entry of passengers at the destination.
In check-in procedures, the airline will give passengers boarding pass and luggage tickets for checked baggage (if any). Passengers should keep these documents during the journey.
For the baby does not have its own seat, there must be document to prove that the baby is under two (02) years old, for example, a certificate of birth, so passengers should prepare to make check-in procedure go smoothly.
In international flights, passengers must have necessary documents in accordance with the provisions applicable to the entry of passengers at the destination.
In check-in procedures, the airline will give passengers boarding pass and luggage tickets for checked baggage (if any). Passengers should keep these documents during the journey.
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Can I buy Jetstar tickets if I do not have ID card and driving license?
Check In
In the case, you should come to the police headquarters of your location (district /ward/commune) where you are staying and require certification of confirming your identity with image stamped, and then you are accepted to purchase Jetstar airfares. You must carry the certificate to confirm the identity at the airport to check in.
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I lost ID card, can I use driving license to check in and get on board of Jetstar Airways?
Check In
Yes. In case that you lost your ID card, you can use your driving license to complete the check-in procedure at the airport.
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What should I do to conduct JQ flights if my ID card is out of date?
Check In
In this case, if you have enough time, you should renew your ID card; if not, you can use your driving license to check in at the airport. If you do not have either ID card or driving license, you cannot conduct the flight of Jetstar.
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Does JetstarPacific allow children of 14 without ID card using birth certificate to check in?
Check In
Passengers who recently turned 14, but do not have identity cards shall not use birth certificates to check in with JetstarPacific Airlines. He must have ID card or ask personal identity in his locality.
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Shall JetstarPacific Airlines allow patients to check in?
Check In
Yes. Jetstar Pacific has a special support for passengers in special health conditions such as pregnancy, infants, children, disable people, the blind, and the deaf… Passengers should present at the airport 2 hours before the scheduled departure time to contact the airline’s staff for special support service.
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What happens if I miss check in for Jetstar Airlines flights?
Check In
In this case, passenger will not be allowed to get on board of Jetstar Airlines and lose all airfare.
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When to present at the boarding gate after completing Jetstar check in procedure?
Check In
After finishing the Jetstar check in time, passengers should present at the boarding gate at least:
- 15 minutes before the scheduled departure time in flights operated by Jetstar Pacific.
- 25 minutes before the scheduled departure time in flights operated by Jetstar Airways within Australia.
- 40 minutes before the scheduled departure time in international flights operated by Jetstar Airways.
- 15 minutes before the scheduled departure time in flights operated by Jetstar Pacific and Jetstar Asia within Asia, or by partners of Jetstar Pacific.
- 15 minutes before the scheduled departure time in flights operated by Jetstar Pacific.
- 25 minutes before the scheduled departure time in flights operated by Jetstar Airways within Australia.
- 40 minutes before the scheduled departure time in international flights operated by Jetstar Airways.
- 15 minutes before the scheduled departure time in flights operated by Jetstar Pacific and Jetstar Asia within Asia, or by partners of Jetstar Pacific.
