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HELP CENTER
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How to know price and products on Jetstar flights when on board?
Flights
When being on board, passengers want to know about price and products in Jetstar fights, passengers can find them in magazines on board. Products may be different from each other on different flights, depending on length and departure time of flight.
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Shall Jetstar Business class passengers be prioritized for queuing to get on board?
Flights
Yes. Jetstar Business class passengers do not have to queu to get on board. Passengers will come to business class passenger check-in area and get on board by prioritized boarding service.
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Can Business class passenger in Jetstar airline bring extra baggage?
Flights
Yes. Passengers of Business class on Jetstar aircrafts will be provided with a comfortable limit on hand luggage. In addition, passenger can carry 30kg of checked baggage, and buy up to 10kg to 40kg of checked baggage.
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Which FOC service provided to Business class passengers on board of Jetstar Airways?
Flights
In Business class cabin, Jetstar airline will bring a comfortable space to passengers to have a perfect journey. Passengers will be served best services. Also, passengers will receive blankets, pillow, eye shield, brushteeth, toothpaste, socks, and cosmetics for Business class in all flights.
In Business Class, passengers will have moments of comfort and relaxation on large leather seat of 38inch (86cm) wide with space to stretch comfortably. It is very convenient for passengers to sit comfortablly with folding footrest. Moreover, passenger seat is also equipped with sockets for charging laptops or phones.
In Business Class, passengers will have moments of comfort and relaxation on large leather seat of 38inch (86cm) wide with space to stretch comfortably. It is very convenient for passengers to sit comfortablly with folding footrest. Moreover, passenger seat is also equipped with sockets for charging laptops or phones.
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Which entertainment services are available to Jetstar Business class on board?
Flights
On Jetstar Pacific Airlines, Business class passengers are served individual entertainment systems. Passengers can freely access to programs as movies, TV, music and children's programs. Passengers will be provided with a dedicated headset designed to reduce ambient noise.
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Does Jetstar Airline have waiting lounge for Business class?
Flights
Yes. Jetstar has a service of lounge for Business Class passengers at the airport before boarding. Business Class Max passengers in international flights have a chance to use the service at Australian and international airports. Business Class passengers are members of the Qantas Club can enter Jetstar Qantas Club Lounge.
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Can I choose seat on Jetstar Pacific airplane?
Flights
Yes. Jetstar ensures that all passengers have seats on the plane. The airlrine also has many options for passengers to select their preferred seat.
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Do I have to pay more to sit near window in Jet Star flights?
Flights
To obtain a favorable seat (near a window or aisle), passengers can pay a small amount of money for airfare of Starter to buy any ordinary available seat on aircraft.
For airfare of Starter Plus, Starter Max, and Business, passengers can choose any conventional seat without fee, depending on seat available or not.
For airfare of Starter Plus, Starter Max, and Business, passengers can choose any conventional seat without fee, depending on seat available or not.
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How to request a seat with comfortable footrest on Jestar Airways?
Flights
If passengers want their seats with comfortable footrests, they should book when purchasing tickets.
For Starter and Starter Plus airfares, passengers can buy seats with wide footrests at seats near exit door. To be eligible to book these seat, passengers must meet requirements for passengers to sit next to emergency exit row.
Passengers of Starter Max can choose any seat near exit door without charge, depending seat occupied or not. Passengers of Starter Max if select seats near exit door must also meet some requirements.
For Starter and Starter Plus airfares, passengers can buy seats with wide footrests at seats near exit door. To be eligible to book these seat, passengers must meet requirements for passengers to sit next to emergency exit row.
Passengers of Starter Max can choose any seat near exit door without charge, depending seat occupied or not. Passengers of Starter Max if select seats near exit door must also meet some requirements.
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Traveling with children can choose seat near exit door on Jetstar Airline?
Flights
No. Under the provisions of Jetstar Airlines, passengers can sit near exit door if they do not sit with children. As, in emergency, passenger sitting near emergency exit must be willing to help.
In addition, passengers sitting near the exit door must meet the following conditions:
- At least 15 years old
- Ability to understand and follow instructions
- No accompanying always need the help of the customer in case of emergency.
- No congenital disability or temporary (including as deaf or hard of hearing, blind, or for marketing, poor health, or difficulty in moving, intellectual disability or to use assistance dogs )
- Compliance with the conditions and reflections under the orders of flight crew.
- Be willing to help in emergency
- Not using oversize seatbelt
- Arranging neatly hand baggage in compartment
In addition, passengers sitting near the exit door must meet the following conditions:
- At least 15 years old
- Ability to understand and follow instructions
- No accompanying always need the help of the customer in case of emergency.
- No congenital disability or temporary (including as deaf or hard of hearing, blind, or for marketing, poor health, or difficulty in moving, intellectual disability or to use assistance dogs )
- Compliance with the conditions and reflections under the orders of flight crew.
- Be willing to help in emergency
- Not using oversize seatbelt
- Arranging neatly hand baggage in compartment
