HELP CENTER
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Can I buy meal service of Vietjet Air in advance?
Special orders
Yes. Currently, VietJet Air provides service of meal re-preservation. To use the service, passengers should book when buying Viejet Air tickets, or contact booking agents after booking ticket.
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Does Vietjet customer service provide shuttles from Noi Bai to Hanoi center?
Special orders
VietjetAir provides shuttles from Hanoi city center to Noi Bai International Airport and vice versa:
- At Noi Bai Airport: in front of domestic terminal’s gate
- In Hanoi: before 2 hours and a half before the estimated departure time in front of Central Circus at 67-69 Tran Nhan Tong Street
- Fare: 40,000VND/pax/turn
- Time: every 30-45 minutes per trip. Note, the bus just departs when all seats are occupied.
- At Noi Bai Airport: in front of domestic terminal’s gate
- In Hanoi: before 2 hours and a half before the estimated departure time in front of Central Circus at 67-69 Tran Nhan Tong Street
- Fare: 40,000VND/pax/turn
- Time: every 30-45 minutes per trip. Note, the bus just departs when all seats are occupied.
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Does VietJet have shuttle service from Tan Son Nhat Airport?
Special orders
At Tan Son Nhat International Airport: No. 6 and 7 milestones near domestic terminal (near motorbike parking lot)
- Fare: 120,000 VND/pax/turn
- Time: from 6:00 AM to 11:00 PM everyday
- Ticket channel: booking staff and directly collect money from passengers
- Departure time from Tan Son Nhat: Within 45 minutes compared to the time of landing.
- Fare: 120,000 VND/pax/turn
- Time: from 6:00 AM to 11:00 PM everyday
- Ticket channel: booking staff and directly collect money from passengers
- Departure time from Tan Son Nhat: Within 45 minutes compared to the time of landing.
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Which Vietjet Air service is provided at the airport and on board?
Special orders
At airport, Vietjet Air provides services of souvenir shops and Courtesy service. Courtesy is a priority service which supports customers in need of special help at ticket agency, check-in procedures at airports, departure and on the same plane when flying in the airline.
Apart from souvenir shops at the airport, VietJet offers passengers with eating service in flights. The airline offers a wide range of meals and snacks… With prices from 5,000 VND – 50,000 VND, the cheap airline brings hot main meals to passengers such as pasta, rolled cake, chicken rice, coffee…
The airline just sells duty free products in international flights: Ho Chi Minh – Bangkok – Ho Chi Minh, and Ho Chi Minh – Singapore – Ho Chi Minh. Passengers have to pay by cash (USD, VND, SGD, THB, TWD, MYR.
Apart from souvenir shops at the airport, VietJet offers passengers with eating service in flights. The airline offers a wide range of meals and snacks… With prices from 5,000 VND – 50,000 VND, the cheap airline brings hot main meals to passengers such as pasta, rolled cake, chicken rice, coffee…
The airline just sells duty free products in international flights: Ho Chi Minh – Bangkok – Ho Chi Minh, and Ho Chi Minh – Singapore – Ho Chi Minh. Passengers have to pay by cash (USD, VND, SGD, THB, TWD, MYR.
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Does VietJet Air allow to return (transfer) booked services in flight?
Special orders
All services and products in Vietjet Air flights, including entertainment service and meals, are not allowed to reimbursed or transferred after passengers book the service. The airline has the right to adjust, change or replace the rate of any product of services in flight without notice. Passengers have to present boarding pass to flight crew to be served products booked in advance.
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Which passengers can use incentive Vietjet service?
Special orders
- All passengers over 65 years old
- Pregnant women from 24-32 weeks
- Family with infant under 2 years old
- Pregnant women from 24-32 weeks
- Family with infant under 2 years old
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Which types of wheel chair is provided by VietjetAir?
Special orders
VietJet air provides 3 types of wheel chải, including:
- Wheel-chair for Ramp
- Wheel-chair for Steps
- Wheel-chair for Cabin
- Wheel-chair for Ramp
- Wheel-chair for Steps
- Wheel-chair for Cabin
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Does Viet Jet offer special service according to request of passengers?
Special orders
VietJet Air always to provide special service ordered by passengers as good as the airline’s ability. The airline will inform passengers in case it cannot provide passengers with that service. However, the carrier will not be responsible for any loss, fee, and contract violation or other damage if it cannot provide the service.
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How to request special support service of Vietjet Air?
Special orders
Passengers or sick passengers, including those required under surveillance or medical assistance on the aircraft can request special assistance. The passenger must notify Vietjet at least 48 hours before scheduled departure time. If passengers do not inform the airline about the case, passengers will not be served supported devices and be denied transportation. For reasons of health and safety, passengers requesting special service must carry procedures of flight registration at the airport.
For cases of passengers requesting special services at the airport, the airline will check the conditions of service and inform passengers that whether passengers can be transported or not.
Service fee:
- Domestic flights: 50.000VND/pax/turn
- International flights: 4.76 USD/pax/turn
- Free for infant
Administration fee applied on flights:
- Domestic flights: 40.000 VND/pax/turn
- International flights: route to Bangkok: 2.86 USD/pax/person, other routes: 4.76 USD/pax/person
Passengers have to present boarding pass to flight crew to receive services registered.
For cases of passengers requesting special services at the airport, the airline will check the conditions of service and inform passengers that whether passengers can be transported or not.
Service fee:
- Domestic flights: 50.000VND/pax/turn
- International flights: 4.76 USD/pax/turn
- Free for infant
Administration fee applied on flights:
- Domestic flights: 40.000 VND/pax/turn
- International flights: route to Bangkok: 2.86 USD/pax/person, other routes: 4.76 USD/pax/person
Passengers have to present boarding pass to flight crew to receive services registered.
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Does Vietjet airline provide any insurance service?
Special orders
Yes. VietJet offers insurance package of VietJetAir TravelCare. When buying the insurance, you are definitely protected from troubles of accidents, baggage lost, flight canceled and other troubles.