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HELP CENTER
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Enquiry about transit
Flights
Hi, may I ask you some questions:
- I will fly to Indonesia but transit at Changi Airport - Singapore, can I receive the boarding pass for all routes at the departure airport? Will my checked baggage be transferred directly to the arrival airport or I need to take the checked baggage at the transit point?
- I will transit in Singapore around 12 hours, can I go outside the airport? If yes, what should I do?
Thank you so much!
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Hi Customer,
Normally, if your flight is operated by only one airline, checkin staff will give you the boarding pass for all the routes. Your checked baggage will also be transfered directly to the arrival airport, which means that you will not need to take the checked baggage at the transit point and check in again.
In case you have long transit time (12 hours), you can enter Singapore if you have visa or free visa authority to Singapore.
- I will fly to Indonesia but transit at Changi Airport - Singapore, can I receive the boarding pass for all routes at the departure airport? Will my checked baggage be transferred directly to the arrival airport or I need to take the checked baggage at the transit point?
- I will transit in Singapore around 12 hours, can I go outside the airport? If yes, what should I do?
Thank you so much!
----------
Hi Customer,
Normally, if your flight is operated by only one airline, checkin staff will give you the boarding pass for all the routes. Your checked baggage will also be transfered directly to the arrival airport, which means that you will not need to take the checked baggage at the transit point and check in again.
In case you have long transit time (12 hours), you can enter Singapore if you have visa or free visa authority to Singapore.
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How much maximum is the checked baggage for economy ticket?
Checked baggage
The checked baggage allowance depends on the policy of the airline that you book ticket with. If you book ticket with Vietjet or Jetstar, the baggage maximum is 40kg/pax/way. Otherwise, with other airlines, you should contact them directly for better support.
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My baggage was lost during 48 hours. How can I get baggage compensation?
Checked baggage
In this case, you should please contact directly the airline for the best support. Many thanks!
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Can I take small amount of lotion with no brand in my hand baggage?
Hand baggage
Hi Customer,
You can bring lotion with no brand in your hand luggage, but you should ensure that the lotion bottle is under 100ml, and your hand luggage is 7KG maximum.
You can bring lotion with no brand in your hand luggage, but you should ensure that the lotion bottle is under 100ml, and your hand luggage is 7KG maximum.
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Can I have a hand baggage and a luggage on board with me? Can I bring sunglasses, selfie stick, and cosmetic like lipstick, cream, sunscreen, liquid founwear from my home country?
Checked baggage
Hi Customer,
For Vietjet Air flight, you can bring a hand luggage (no fee) with maximum 7KG, and a checked baggage (with fee). For sure, you can carry on sunglasses, selfie stick, and cosmetic like lipstick, cream, sunscreen, liquid founwear from your home country to Vietjet flight, but you should ensure the baggage allowance policy of Vietjet.
For Vietjet Air flight, you can bring a hand luggage (no fee) with maximum 7KG, and a checked baggage (with fee). For sure, you can carry on sunglasses, selfie stick, and cosmetic like lipstick, cream, sunscreen, liquid founwear from your home country to Vietjet flight, but you should ensure the baggage allowance policy of Vietjet.
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Can I bring a pipe with length of 1.5m as the checked baggage?
Checked baggage
Hi customer,
You can put a pipe with length of 1.5m as the checked baggage. To have more detail consultancy and register this service, you should please contact directly to the airline who will operate your flight.
Thank you!
You can put a pipe with length of 1.5m as the checked baggage. To have more detail consultancy and register this service, you should please contact directly to the airline who will operate your flight.
Thank you!
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Hello, I am going to Korea for concert from London. I would like to bring on board my bassoon. It is with size 65/25/25. Do you think it will be possible?
Checked baggage
Hi Customer,
You may bring your bassoon in your checked luggage. You should please contact directly to the airline for more advice.
Thank you!
You may bring your bassoon in your checked luggage. You should please contact directly to the airline for more advice.
Thank you!
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If we bought 3 tickets, can we put one hand luggage for 20 KG together?
Checked baggage
Hi Customer,
No. You can not put one hand luggage for 20KG together. For each ticket, the hand luggage allowed is maximum 7KG, so you should separate your baggage into 3 small packs. Thank you!
No. You can not put one hand luggage for 20KG together. For each ticket, the hand luggage allowed is maximum 7KG, so you should separate your baggage into 3 small packs. Thank you!
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I want to register for Royal Orchid Plus membership card. Can I do it online?
Program
Hi Customer,
If you want to register for Royal Orchid Plus membership card, you should find out the registration in Thai Airways' website, or contact directly with the airline via their hotline to have the best support.
Thank you!
If you want to register for Royal Orchid Plus membership card, you should find out the registration in Thai Airways' website, or contact directly with the airline via their hotline to have the best support.
Thank you!
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Can my 8-month baby have checked baggage? Is there any regulation?
Checked baggage
Hi Customer,
Depending on the route, infant (under 2 years old) will have the checked baggage or not. Normally, for international flights, infant will not have the carry-on baggage, but have checked baggage up to 10kg or one piece with 23kg.
For more detail information, you should please contact directly with the airline or ticket agency that you book with.
Thank you!
Depending on the route, infant (under 2 years old) will have the checked baggage or not. Normally, for international flights, infant will not have the carry-on baggage, but have checked baggage up to 10kg or one piece with 23kg.
For more detail information, you should please contact directly with the airline or ticket agency that you book with.
Thank you!
