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HELP CENTER
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Can I bring hairspray, spice bottles (soy sauce, fish sauce) and a few incense sticks (for praying) in the checked baggage of AIr France?
Checked baggage
Hi Customers,
Sure. You can put these in your checked baggage in the flight of Air France. However, you should not bring more than 5 liters of liquid in total, and all the bottles should be labeled obviously.
Sure. You can put these in your checked baggage in the flight of Air France. However, you should not bring more than 5 liters of liquid in total, and all the bottles should be labeled obviously.
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I want a booking confirmation to complete the visa application. Can AloTrip help me?
Booking
Hi Customers,
After finishing your booking in AloTrip website, you will receive one booking confirmation via email. In the booking confirmation, you can see one booing number (starting with VNA) and one reservation code (the code from the airline). You can use this confirmation to complete your visa application. However, the reservation code is just valid within 24 hours. If you do not pay for the ticket with AloTrip, the code will be cancelled after 24 hours.
After finishing your booking in AloTrip website, you will receive one booking confirmation via email. In the booking confirmation, you can see one booing number (starting with VNA) and one reservation code (the code from the airline). You can use this confirmation to complete your visa application. However, the reservation code is just valid within 24 hours. If you do not pay for the ticket with AloTrip, the code will be cancelled after 24 hours.
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How can I check my flight status and buy checked baggage with Vietjet Air after buying the ticket with AloTrip?
Flights
Hi Customers,
Because you booked ticket with AloTrip - a ticket agency, you could not track your reservation via Vietjet Air's website. However, you can check your booking and flight status via the following link or call directly to Vietjet hotline via 19001886:
https://flightstatus.vietjetair.com/?lang=en
Once again, because you booked ticket with an agent, you need to buy checked baggage with the agent. Hence, in this case, please contact us via email: [email protected] or hotline: (+84)243 - 868 - 8800 for the best support.
Thank you!
Because you booked ticket with AloTrip - a ticket agency, you could not track your reservation via Vietjet Air's website. However, you can check your booking and flight status via the following link or call directly to Vietjet hotline via 19001886:
https://flightstatus.vietjetair.com/?lang=en
Once again, because you booked ticket with an agent, you need to buy checked baggage with the agent. Hence, in this case, please contact us via email: [email protected] or hotline: (+84)243 - 868 - 8800 for the best support.
Thank you!
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I got some typing errors on my name. Can I edit the name on my e-ticket?
Change
Hi Customers,
In the case of name error, please quickly contact us via [email protected] so that we can request the airline to help you correct your name. If it is a simple mistake, the airline can help you for free. On the other hand, you need to pay some fee for the name edition, or even buy the new ticket.
Best regards!
In the case of name error, please quickly contact us via [email protected] so that we can request the airline to help you correct your name. If it is a simple mistake, the airline can help you for free. On the other hand, you need to pay some fee for the name edition, or even buy the new ticket.
Best regards!
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How long will my booking be cancelled without payment?
Booking
Normally, after you complete your booking at AloTrip website via: https://flight.alotrip.com/, you will receive the booking confirmation with one booking number and one reservation code. With the code, you can reserve your seat in the flight and make payment within 24 hours. Excess 24 hours, your booking will be cancelled automatically.
However, to have correct time validity for each booking, please contact us via hotline: (+84)243-868-8800 or email: [email protected]. Thank you!
However, to have correct time validity for each booking, please contact us via hotline: (+84)243-868-8800 or email: [email protected]. Thank you!
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Will my booking be cancelled without payment?
Booking
Sure. In case you book ticket with AloTrip but make no payment, the booking will be automatically cancelled after the time validity.
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I bought a ticket with AloTrip. But now I have pregnant so I could not fly. Could I cancel the ticket and get the refund?
Refund/Cancellation
Hi Customer,
In this case, you should please contact AloTrip via email: [email protected] or hotline: (+86)243 - 868 - 8800 (24/7 support), so that AloTrip can check whether your ticket can be refunded or not. Thank you!
In this case, you should please contact AloTrip via email: [email protected] or hotline: (+86)243 - 868 - 8800 (24/7 support), so that AloTrip can check whether your ticket can be refunded or not. Thank you!
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Is 7KG hand luggage allowed in the flight ticket for children?
Ticket
Sure. Children can carry on maximum 7KG in the hand luggage.
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Can economy passengers in the flights from Vietnam to Europe bring 2 pieces of checked baggage, each of which is 32kg maximum?
Checked baggage
Hi Customers,
The total pieces and amount of checked baggage that you can carry in the flights from Vietnam to Europe depend on the route and policy of the airline. Hence, pls give us more detail information about your ticket so that AloTrip can advise you clearly.
Many thanks!
The total pieces and amount of checked baggage that you can carry in the flights from Vietnam to Europe depend on the route and policy of the airline. Hence, pls give us more detail information about your ticket so that AloTrip can advise you clearly.
Many thanks!
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I want to register for the membership card of Thai Airways. What should I do?
Program
Hi Customers,
You should please contact directly with Thai Airways to be instructed the way to register the membership card of Thai Airways in detail.
Thank you!
You should please contact directly with Thai Airways to be instructed the way to register the membership card of Thai Airways in detail.
Thank you!
