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HELP CENTER
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Can I bring chocolate and perfume (30ml) in the hand luggage?
Hand baggage
Sure. As long as you ensure that the perfume bottle is under 100ml and the total weight for your hand baggage is 7KG maximum.
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How to make the Golden Lotus Miles card of Vietnam Airlines?
Program
In this case, the Customers should please contact Vietnam Airlines' hotline via 19001100 to have the detail instruction. Thank you!
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Can I take hair mousse (200ml) and travel friendly hair spray on Vietnam Airlines flight?
Hand baggage
According to Vietnam Airlines' regulation, the liquid bottle which is over 100ml should be put in the checked baggage. Hence, you can only carry your hair mousse and hair spray on the checked luggage.
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I want to buy more checked bagage of Malaysia Airlines. How much does it cost?
Excess baggage
Hi Customer,
At present, the ticket agency like AloTrip is not allowed to sell checked baggage of international airlines like Malaysia Airlines for customers. Hence, you should please contact directly Malaysia Airlines for support or buy the baggage directly at the airport.
Thank you!
At present, the ticket agency like AloTrip is not allowed to sell checked baggage of international airlines like Malaysia Airlines for customers. Hence, you should please contact directly Malaysia Airlines for support or buy the baggage directly at the airport.
Thank you!
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How many pounds of luggage can I check in with Vietjet Air?
Hand baggage
For Vietjet Air flights, passengers will have 7KG hand luggage for free. Besides, passengers can buy at least 15KG checked baggage with extra fee.
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I booked 4 people flight from Da Nang to Ho chi Minh, but 2 of them want to cancel the ticket. Can I cancel for them?
Ticket
Hi Customer,
If you booked the ticket with AloTrip, please contact us via email: [email protected] to have support. Your situation can be divided into 2 cases:
- Case 1: If the ticket is not issued, we can cancel the 2 passengers and make new reservation code for the other passengers.
- Case 2: if the ticket is already issued, the 2 passengers can cancel the ticket or not, up to the cancellation policy of the airline,
If you booked the ticket with AloTrip, please contact us via email: [email protected] to have support. Your situation can be divided into 2 cases:
- Case 1: If the ticket is not issued, we can cancel the 2 passengers and make new reservation code for the other passengers.
- Case 2: if the ticket is already issued, the 2 passengers can cancel the ticket or not, up to the cancellation policy of the airline,
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Hello, I bought 3 tickets of Cambodia Angkor Air from AloTrip. I would like to purchase additional luggage on the airline website but I need to fill in the email from which the reservation was made. Please advise the email. Thanks!
Checked baggage
Hi Customer,
All the tickets made from website alotrip.com are registered with the airlines by the email: [email protected]. Please use this email for your demand. Thanks!
All the tickets made from website alotrip.com are registered with the airlines by the email: [email protected]. Please use this email for your demand. Thanks!
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How can I know that I book the ticket successfully with AloTrip after payment? If I have any trouble about the ticket at the airport, how do I deal with?
Booking
Hi Customers,
After you finish your booking via AloTrip website or mobile app, you will receive the confirmation with one booking number (starting with VNA) and one reservation code. If you get these 2 codes, it mean that you have booked the ticket successfully, then you can make payment for this. Once you paid successfully, you should send AloTrip the bank receipt so that AloTrip can issue your ticket in advance.
If you have any trouble with the ticket at the airport, you can contact AloTrip immediately for support via hotline: (+84)243 - 868 - 8800. We are available to support you 24/7 - 365 days.
After you finish your booking via AloTrip website or mobile app, you will receive the confirmation with one booking number (starting with VNA) and one reservation code. If you get these 2 codes, it mean that you have booked the ticket successfully, then you can make payment for this. Once you paid successfully, you should send AloTrip the bank receipt so that AloTrip can issue your ticket in advance.
If you have any trouble with the ticket at the airport, you can contact AloTrip immediately for support via hotline: (+84)243 - 868 - 8800. We are available to support you 24/7 - 365 days.
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Can I bring Tripod to Vietjet flight? Should I put it in the hand baggage or checked baggage?
Hand baggage
You can bring Tripod to the flight. You can put it in the hand baggage or checked baggage, as long as its size and weight meet the baggage allowance regulation of Vietjet Air.
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Can miles be added for the flights of Asiana Airlines?
Program
To have detail information about miles programme of Asiana Airline, please contact directly to Asiana Airlines via phone: 84-24-3722-8000 (Vietnam branch). Thank you!
