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HELP CENTER
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Can I bring my dog (pet) to the flight with me? If yes, please consult me the registration procedure?
Special baggage
At present, among domestic airlines in Vietnam, only Vietnam Airlines allows passengers to bring their pets to the air plane. For Vietjet Air, pets can only be transported as the checked baggage.
This service should be registered in around 36 hours prior the departure time. Passengers should show the animal quarantine and vaccination certificates, entry permits and other permits issued by the country of departure, transit or arrival.
This service should be registered in around 36 hours prior the departure time. Passengers should show the animal quarantine and vaccination certificates, entry permits and other permits issued by the country of departure, transit or arrival.
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Can hair styling gel, body gel etc be taken in checked baggage?
Checked baggage
Sure. Hair styling gel, body gel etc can be taken in checked baggage.
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Can shampoo, face cleanser, body cleanser be allowed for hand luggage?
Checked baggage
Passenger should put shampoo, face cleanser and body cleanser in the checked luggage, as mentioned in the airline's regulation.
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I have a 1.5kg Bluetooth loudspeaker of Sony. Can I bring it to Japan Airlines' flight? If yes, should I put it in the hand baggage or checked baggage?
Special baggage
You can bring this bluetooth loudspeaker. However, you should please take the battery and put into the hand luggage, because almost airlines have regulation that electronic items should be put in the hand baggage.
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This is the first time I book a ticket via AloTrip. How should I pay and where can I receive the ticket?
Booking
After you finish your booking via website or mobile app of AloTrip, you will receive an auto-email for booking confirmation from us. In the email, you will see the payment links with the following methods:
- Pay by PayPal account
- Pay by Credit/ Debit Card
- PayPal with Visa/ Master
You can choose one of the above methods to make payment. After receiving your payment, we will issue your ticket and send you back the e-ticket to the email you registered in your booking.
- Pay by PayPal account
- Pay by Credit/ Debit Card
- PayPal with Visa/ Master
You can choose one of the above methods to make payment. After receiving your payment, we will issue your ticket and send you back the e-ticket to the email you registered in your booking.
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I live in Korea and booked a flight to Vietnam. However i changed my passport to Korean nationality. How can i do now?
Change
If your name on the ticket and passport are same then you do not need to do anything. If different names, you should contact the airlines to see whether you can change or not.
Pls pay attention about Visa when enter Vietnam as well.
Pls pay attention about Visa when enter Vietnam as well.
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I have my friend (who work in the airline) register for the program of 50% discount. Where should I book the ticket?
Booking
In this case, you should please contact directly to the airline which allows this promotion to have the best support. Thank you!
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Is it possible to change the date of a flight with Bangkok Airlines?
Change
Yes. Please email us your requirement for changing date and time through [email protected], then we will announce you the changing fee via email. You pay for the fee and we will help you to change your flight as your expectation.
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I have gained 9333 miles. What is the benefit?
Program
In case you get miles from Vietnam Airlines, please contact directly with the airline through hotline 19001100 for the best support.
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Can a person get refund on a cancelled flight due to emergency/ health condition? What is your policy?
Refund/Cancellation
In this case, to be supported according to special policy, please provide full the proof of the hospital as follows:
- Letter of admission, discharged (specify date of admission, discharged).
- Invoice fees.
- Medical record.
- Certificate of doctor stating the condition, demonstrated not enough healthy to perform the flight.
- Passport of passengers.
Please attach all of information under the same mail to us.
Note: All papers must have rustic red circle of the hospital, all papers must be supplemented before 60 days after the flight.
Thanks again for your inquiry.
- Letter of admission, discharged (specify date of admission, discharged).
- Invoice fees.
- Medical record.
- Certificate of doctor stating the condition, demonstrated not enough healthy to perform the flight.
- Passport of passengers.
Please attach all of information under the same mail to us.
Note: All papers must have rustic red circle of the hospital, all papers must be supplemented before 60 days after the flight.
Thanks again for your inquiry.
